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Guest Messaging Autopilot

90% of inquiries, answered in under a minute.

VRM reads, classifies and replies to every guest message with the tone, policies and local context you'd expect from your best front-desk agent — then only escalates high-risk cases to your team.

  • Priority queue — urgent issues, refund requests and negative sentiment rise to the top instantly.
  • Policy-aware replies — trained on your house rules, cancellation, check-in and local tips.
  • Human-in-the-loop — full review, random audit, or full autopilot. Your trust level, your call.
Autonomous Pricing

Re-price nightly. React to demand automatically.

What used to take two hours a cycle — across multiple listings, channels, and a 45-day window — now takes five minutes. The engine reacts to events, competitor moves, and booking pace without a human in the loop.

Event-aware

Concerts, conferences, weather — the engine catches demand spikes before your competitors do.

Rule-constrained

Set floors, ceilings and length-of-stay rules. AI optimizes within your guardrails.

Listing Onboarding

From signed contract to live on 5 channels — in a day.

Owners fill out one VestaOS onboarding form. VRM drafts titles, descriptions, amenities, points-of-interest and photo ordering — then publishes to Airbnb, Booking, Expedia and Vrbo automatically.

  • AI-drafted listing copy tuned per channel's SEO and content rules.
  • Auto-curated points of interest with neighborhood narratives.
  • One-click publish & rate-parity across 4–5 channels.

Sunlit Studio · Mount Pleasant

New

Listed on Airbnb · Booking · Expedia · Vrbo · 2h 14m

$138 / night

How VRM works

Message intake → reply → escalate → learn.

A four-step closed loop. Every message, every reply, every escalation becomes training data for the next one.

Message intake

Unified inbox across Airbnb, Booking, Expedia, Vrbo and direct. Auto-classified by intent and urgency.

AI auto-reply

Policy-aware, tone-matched response drafted and (optionally) sent without human review.

Priority queue

Negative sentiment, refund risk or compliance issues surface to humans first.

Escalation only

Your team only sees what truly needs them — the 10% that matters.

VRM in numbers

What operators measured after switching.

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Inquiries handled by AI
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SLA fulfillment rate
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Faster price adjustments
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Faster listing onboarding

Let VRM run your online shift.

Start with 20 listings free. We'll migrate your templates, rules and channel connections.