Vesta OS
VRM · Online Operations

Your entire online operation — automated

Guest messaging, dynamic pricing, calendar management, minimum night optimization, and financial reporting — all in one system. VRM is the online layer of the Vesta OS operating system.

vrm.cozystay.com · Dashboard
Sunday, May 10, 2026
Check-ins
12
Check-outs
24
Currently Staying
80
Active Listings
1K+
Check-in & Check-out TrendsNext 7 Days
Check-ins 126Check-outs 103

VRM · Guest Inbox

Every guest message handled — across every channel

VRM unifies all guest conversations from Airbnb, Booking.com, Vrbo, Expedia, and Cozystay Direct into one inbox. AI reads, classifies, and replies to routine messages. High-risk cases are escalated immediately with full context.

Unified inbox across all OTA channels
AI On/Off toggle per conversation
AI-generated conversation summary
Escalation queue for refunds, complaints, edge cases
Platform Message + direct message in one thread
Booking details and reservation status visible inline
Reply to guest directly from the inbox
Filter by Automation Status, channel, or property
Inbox · 35 unread
Automation Status: All
Juergen Thiel7m ago
Booking.com
Invoice for booking...
AI On
Emily Lang5m ago
Airbnb
Hi Amy, I am at the back...
Escalated
Akshit Ghai5h ago
Booking.com
Hi AKSHIT, Your check-in...
AI On
JT
Juergen ThielBooking.comConfirmed
HS 17039/1BD · May 21–23
Invoice for booking reference 5339437710. Please do not reply to this e-mail...
⚡ Suggestion
Confirm invoice process and upload after checkout if supported.
Reply to Guest
✦ Generate Conversation Summary With AI

VRM · Minimum Night — Our strongest feature

Fill calendar gaps automatically — the feature competitors don't have

When Friday and Sunday are booked but Saturday sits empty, traditional systems lose that night. VRM's Gap Night engine detects these stranded gaps and automatically drops the minimum stay requirement to fill them — across all your listings, every night, without you touching anything.

Gap Night detection — automatically identifies stranded nights between bookings
Auto-adjusts minimum night requirement for gap periods
Configurable window: apply within next N days
Time-based rules: different minimums by days until check-in
Works across Project, Individual, and Hotel listing types
Override individual listing settings from one place
Prevents revenue loss without manual intervention
Minimum Night
Gap Nights
Lower minimum night for gap periods smaller than current setting
Automatically adjust minimum nights between gap nights
Within next60Days
Project Individual Hotel
Time-based Minimum Nights
Set rules to adjust minimum night within specific days from booking date
0–3 days until check-in
Last-minute bookings
1 night min
4–14 days until check-in
Short-notice
2 nights min
15–60 days until check-in
Standard
3 nights min
Override individual listing setting

VRM · Dynamic Pricing

AI reprices every listing, every night — no revenue manager needed

VRM's AI pricing agent runs 24/7. No human sets rates. Price Oscillation automatically adjusts rates within your window based on demand signals. Nightly Price rules apply different prices by day of week — the AI executes across all listings without a revenue manager in the loop.

Daily Price Oscillation: set window, frequency, and change amount
Nightly Price rules by day of week (Sun–Sat)
Apply changes to individual listings or groups
Date range pricing for seasonal adjustments
Full audit log with timestamped history
8,391+ price changes logged and trackable
Changes apply to all listings with per-listing overrides
Pricing
Price OscillationNightly Price
Daily Price OscillationON
Oscillation Window
14 Days
Starting from today
Frequency
2× / day
Times per day
Price Change
$1 CAD
Per oscillation
Change Nightly Price
From: 2026/06/01
To: 2026/06/30
SunMonTueWedThuFriSat
Change History8,391 total
2026/05/10 14:30Price updated
2026/05/10 10:41Price updated
2026/05/10 10:36Price updated

VRM · Multi-Calendar

Every listing, every channel, every night — one calendar

The Multi-Calendar shows all your listings side by side with real-time pricing, booking status, and guest names. Filter by city or listing status. Navigate across months. See blocked dates, confirmed bookings, and available nights at a glance.

All listings visible simultaneously in one scrollable view
Real-time nightly price displayed per listing per day
Confirmed bookings shown with guest name
Blocked dates clearly marked
Filter by City and Listing Status
Navigate by month with forward/back controls
Colour-coded booking sources (Airbnb, Booking.com, etc.)
<June 2026>
City ▾Listed ×
Listing67891011121314
HS 1109-B+C/2B
$351$301$299$301$299$349$349$299$299
HS 1109-D/2BD
$347$297$299$297Grant Robson$299$299
FS A-10940/1BD
$55Yehor Riezanov$249
HS 703 West/5BD
$650$570$570$570$568$570$650$650$570

VRM · Statements & Reports

Every dollar tracked — owner statements generated automatically

Operation Reports give you per-listing occupancy, ADR, room revenue, and cleaning revenue. Owner Statements calculate net payouts with share ratio applied. City Partner Statements handle multi-operator settlement. All exportable to CSV.

Operation Report: Occupancy, ADR, RoomRev, CleanRev per listing
Owner Statements: net payout with share ratio (70–90%)
City Partner Statements for multi-operator settlement
Monthly Statements with date range selection
Filter by Property, Host, Country, City, Currency, Status
Export to CSV for accounting and reporting
967+ owner statement records managed
Owner Statements
Confirmed ×Export
AddressRatioMonthTotal
535 Sarsons Rd, Kelowna85%2026-03CAD 130
9 Mapleton St, Richmond Hill90%2026-03CAD 34
2688 McBain Ave, Vancouver70%2026-03CAD 277
10751 Blundell Rd, Richmond90%2026-03CAD 964
3951 West 20th Ave, Vancouver88%2026-03CAD 474
967 records totalCAD 1,234,102 · USD 207,641

VRM · Multi-Role User Management

Every team member sees exactly what they need

VRM supports six distinct user roles, each with scoped access to the right parts of the system. System Admins see everything. Home Owners see only their properties. Partners see only their jobs. No training required — everyone logs in to their own view.

System Admin: full platform access
Account Manager: property and listing management
Accounting: statements, reports, financial data
Partner (City Partner): job and dispatch view
Home Owner: their properties and statements only
External Partner: limited partner access
Unlimited user accounts across all roles
User Roles
System Admin
Full access to all features, settings, and data
Account Manager
Property, listing, and pricing management
Accounting
Statements, reports, and financial data
Partner / City Partner
Dispatch jobs and operational tasks
Home Owner
Own properties and statements only
External Partner
Limited partner-facing view

Real results

The numbers from our platform

Guest response time
20 min< 1 min
20× faster
Pricing cycle
ManualEvery night
Fully automatic
AI-handled messages
0%90%
+90 points
Pricing updates
ManualEvery night
Fully automated

FAQ

Common questions

Does VRM work with my existing OTA accounts?
Yes. VRM connects to your existing Airbnb, Booking.com, Vrbo, Expedia, and Ctrip accounts. No need to change anything — we sync your existing listings.
Can I still reply to guests manually?
Absolutely. You can toggle AI On/Off per conversation at any time. Every message is visible in your inbox and you can jump in whenever you want.
How does Gap Night work exactly?
When your calendar has a gap smaller than your minimum night setting between two bookings, Gap Night automatically lowers the minimum night requirement for that period — so guests can book it. You set the window (e.g., within next 60 days) and which property types it applies to.
What happens when the AI isn't sure how to reply?
Messages involving refunds, complaints, safety issues, or anything the AI classifies as high-risk are immediately escalated to your inbox queue with a suggested action. You stay in control of every edge case.
Can I set different prices for different days of the week?
Yes. Nightly Price rules let you set different prices for any day of the week (Sun–Sat), for any date range, applied to individual listings or groups. Price Oscillation handles daily micro-adjustments on top of that.
How many user accounts can I create?
Unlimited. Each team member gets their own login with role-scoped access — from System Admin to Home Owner. No per-seat pricing.

Stop managing your operation manually.

See VRM working on your actual listings in a 30-minute demo.

Start for free