Find answers, setup guidance, and operational support for Vesta OS.
The Vesta OS Help Center is designed for accommodation operators, property managers, operations teams, and implementation partners who use Vesta OS to automate daily workflows across guest communication, pricing, dispatch, quality assurance, onboarding, and settlement.
Whether you are setting up your first listings or scaling operations across multiple cities, the Help Center provides practical guidance for configuring Vesta OS and using it effectively in real operating environments.
Learn how to set up your Vesta OS workspace, invite team members, configure basic account settings, and prepare your operation for AI-assisted workflows.
Topics include account setup, workspace configuration, user roles, team access, workflow settings, language preferences, notification preferences, and operational data preparation.
Vesta OS helps operators manage guest inquiries, classify messages, generate replies, escalate exceptions, and maintain consistent service standards across channels.
Topics include AI guest communication setup, reply rules, escalation logic, AI-generated response review, urgent message handling, brand tone, and service consistency.
Use Vesta OS to support pricing decisions, monitor demand signals, and reduce manual repricing work across listings and channels.
Topics include pricing inputs, pricing rules, guardrails, recommendation review, event-based demand changes, and pricing workflow history.
Vesta OS helps teams assign, track, verify, and close cleaning, inspection, maintenance, and other field tasks.
Topics include task creation, vendor workflows, job status tracking, photo-based completion records, exceptions, and failed task handling.
Standardize how work is verified and documented across distributed properties and vendors.
Topics include QA checklists, photos, task evidence, inspection requirements, rework, disputes, and reliable operating records.
Use Vesta OS to support operational transparency, payment review, and owner-facing reporting.
Topics include completed work review, settlement records, data exports, owner-facing records, and task-payment reconciliation.